Operations Manager Germany

Operations Manager Germany

Who We Are:

Urbify is the No.1 Premium Customer Experience Solution for retailers such as ASOS, MyProtein, and ZARA. With our same-day and next-day service, we ensure that customers not only receive their orders extremely quickly but also within a 1-hour delivery time window. At Urbify, the customer is at the center of everything we do! Urbify has 12 locations in Germany and Austria, as well as 2 offices in Berlin, Kreuzberg, and Zagreb (Croatia).

We foster open communication, enjoy fun in the job, and promote a collaborative environment. If you have a desire to make an impact within the company and "hands-on" is not a foreign concept to you, we look forward to receiving your application.

What we are looking for…

We are seeking an experienced Operations Manager (m/f/d) for the Network & Last Mile Logistics sector. You will lead our operational team and report directly to the C-Level. The focus is on the efficiency, reliability, and customer satisfaction of our delivery service. The ideal candidate will have extensive experience in the logistics industry, especially in the area of Last Mile Logistics, and will be capable of optimizing processes, driving team performance, and building and maintaining effective relationships with internal and external stakeholders.

This is you…

Those who stand still get overtaken! Therefore, you will lead and oversee our operations in Germany. This includes our Injection Hubs, the Line Haul Network, and our 12 Last Mile locations. From planning to implementation and review, it is up to you to shape the processes according to your ideas.

Others try to deliver packages, but trying is not enough for us! Only successfully delivered shipments count for us. We have high standards for ourselves, which our customers greatly appreciate. To achieve this, we monitor and analyze our movements in the nationwide network. Driven by facts and data, we make our decisions quickly, as every customer smile counts.

Only in an optimized and innovative environment can we deliver top performances, so we need thinkers and doers like you!

Only as a team and in close cooperation with our long-term partners and service providers can we achieve our ambitious goals. With a smile on our faces and joy in progress, we reach these goals together.

What you bring…
  • The desire to make a difference in a dynamic environment.
  • A good understanding of logistics processes and ways to optimize them.
  • The urge to work with colleagues, partners, and customers.
  • Enjoyment of important KPIs and the analytical knowledge of the added value they provide.
  • The strength to intuitively improve process weaknesses and errors.
  • Interest in making operational processes leaner and more straightforward through technical solutions.
  • Fluent in German and English. Arabic is an additional plus.
  • Degree in Business Administration, Logistics, or a related field.
  • At least 3 years of experience in Operations Management, preferably in Last Mile Logistics.

Have we sparked your interest? Then apply with your cover letter and resume. Qualifications are beneficial, but we are especially interested in who you are. Tell us a bit about yourself so we can get to know you better. We look forward to your application, and perhaps you'll soon be a part of our Urbify family.

Please send your application to: jobs@urbify.de

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