For customers

Parcel delivery the way it should be.

Realtime tracking with Delivery ID

Our software calculates a one-hour delivery time frame, keeping customers up-to-date on their order status with a Delivery-ID sent via email & SMS. With our user-friendly platform, customers can easily make changes to their delivery preferences. Managing your delivery has never been simpler or more hassle-free.

Customer support

Our multilingual team is available six days a week, from 6 am to 10:30 pm, to promptly address any customer needs or concerns. We prioritize fast and friendly service that caters to each customer's unique needs, recognizing the importance of timely and effective communication.

Green last mile

We prioritize environmental sustainability by efficiently routing deliveries, using a growing number of electric vehicles, and partnering with Climate Partners to offset our impact through selected sustainability projects.

Become part of the Urbify community

Get in touch and join our journey to revolutionize the last mile! We'd love to have you onboard.

Frequently asked questions

Where is my parcel?

Easily track your parcel with the personalized tracking link provided in our email or SMS notifications.

When can I expect my delivery?

We've got you covered with a highly convenient delivery window between 4 and 9 pm. Need to make a change? Simply visit our tracking page or give our customer service team a call to reschedule.

How can I reach Urbify customer service?

Our customer service team is available six days a week from 6 am to 11 pm. Whether you prefer email or phone, we're here to help. You can reach us at or by calling +49 30 235 979 393.

What is Urbify?

Urbify is a premium delivery service available on selected online stores, offering same day or next day delivery. Our commitment is to deliver your parcel in the best possible way, ensuring your orders arrive quickly and with ease, so you can sit back and enjoy your purchases.

How can I return my order?

Urbify currently does not provide return options. Please refer to the retailer's terms and conditions for information on returning your shipment.

Why does my favorite store not offer Urbify?

Very good question! Please recommend us and we make sure to provide our offering.

How much does delivery with Urbify cost?

For the customers the delivery is completely free of charge.

My delivery was unsuccessful - what happens now?

If we were unable to deliver your package, we'll make another attempt on the next working day (Monday to Saturday). If the second attempt fails and your neighbor isn't available to receive your order, you can collect your parcel from our warehouse for an additional two working days. After that, your package will be automatically returned to the sender.

What should I do if my delivery is not at the expected location?

Please reach out to our customer service team via email at or call us directly at +49 30 235 979 393. Make sure to have your delivery ID ready for faster processing.

Why does my favorite store not offer Urbify?

Very good question! Please recommend us and we make sure to provide our offering

Recommend a Store

Get in touch

Whether you want to talk business or weather, our man Riccardo will be more than happy to answer all your questions.

Drop us a line